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James Odone
James Odone
November 2, 2023.
Friendly service at a fair price. A bit of a wait, but worth it to have all of the problems fixed and know that you're supporting a local business. That first cup of coffee tasted SOOOO good and the machine works better than new! Thanks, Joe.
Blaine Bolich
Blaine Bolich
October 24, 2023.
Great service at a reasonable price! Thank You!
Nathaniel Smith
Nathaniel Smith
October 18, 2023.
Great company, great service, reliable, amazing communication, and very trustworthy. I brought in my Rancilio Miss Silvia for a bunch of unknown repairs. Joe got back to me in about a week with a VERY detailed report on the issues and even gave his opinion on whether the cost of repair was worth it compared to buying a different machine. Unfortunately the total cost of repairs were less in value than the cost of a new machine. Joe allowed me to surrender my machine at no cost. Btw, I saw that 1-Star review, what a middle-class bigot. 'Oh, I'm a doctor so I know how to psychoanalyze any customer service company even though I haven't weighed the macro-aspects of why the company can't meet my specific expectations.' Maybe he should speculate whether giving a company a 1-Star review is equivalent to his issue; sounds like it should've at least been a 3-Star review because his excuses for his own rating are asinine. Joe, keep on giving those honest responses, in the long run, an honest business always wins out over a fraudulent business. It's no wonder you've got 15+ machines waiting in line each week.
shruti ladge
shruti ladge
October 13, 2023.
Joe has a fabulous website with very precise information on which machines he can help repair and what steps to follow. He helped fix our beloved Gaggic classic we have owned for 3 yrs and we are very happy with our experience.
Martha E
Martha E
September 18, 2023.
Quote was what I paid and the technician was very knowledgeable. Completed when ready for pick up when quoted. Highly recommend him!
Jim Braet
Jim Braet
August 30, 2023.
Excellent service business. Brought in my 15 year old Saeco that had many issues. Joe replaced many parts, and he had them all in stock so it did not take any longer than promised. All the problems were fixed, and the machine is working like it was when it was new! I like that he goes by 1st come first served . Great work, excellent service and very fair pricing
Igor Dovgal
Igor Dovgal
August 24, 2023.
Joe is an experienced professional and a friendly, nice guy. My Saeco has been in service for over 8 years thanks to Joe's repair. I highly recommend Espresso Resource NW services.
Matt O'Connell
Matt O'Connell
July 15, 2023.
Amazing service, clear communication, timely, and saved us hundreds!
Julie Niemi
Julie Niemi
July 10, 2023.
Our jura worked perfectly at a reasonable repair price. 👌👍👏
Peter Greim
Peter Greim
July 3, 2023.
Excellent customer-oriented service. I called late Friday afternoon about a small repair set for an espresso machine which, based on my futile attempts that day with other suppliers, is not often asked for. In spite of the late hour, he went out of his way to check his stock right away and texted that he didn't have a new set, but found used parts that I could put together to the same effect. The whole exchange with several messages back and forth took place near closing time. In my experience that week with other repair services you often get front desk sales people on the phone without much subject knowledge, and an email address for tech support. Not in this case. I highly recommend Espresso Resource NW.

Exceeding expectations since 1997, Espresso Resource NW can repair and service your espresso machine.

Espresso Resource NW is your expert espresso machine repair facility. We are a factory-authorized service center for Saeco, Gaggia, DeLonghi, Rancilio, and Pasquini, and we also service Jura models and most high-end semi-automatic machines. Our service department is well equipped to offer you the shortest possible turn-around time for your espresso machine repairs. We understand what it means to be without espresso in your home. We get it.; No worries, we’ll have your machine fixed and shipped in no time.

Doesn’t matter where you bought your machine, where you live or how long you’ve had it, our professional and courteous staff will exceed your expectations every time.

  • Personal Touch

    Fill out the convenient form on our Service & Repairs page and our expert tech will give you the closest possible estimate. Or text Joe directly at 360-567-0547 to get espresso machine support. No automated system to spend all day going through. You will get a HUMAN on the other end. That is, unless I have my hands full with a repair. But rest assured, I’m great about getting back to you in a timely fashion, at least within 1 business day. Or stop by in person during business hours, I love visitors!

  • Expert Staff

    Joe has been an equipment technician for over 17 years, repairing everything from robotics, military guidance systems, electrochemistry instruments, plasma etch systems, and now espresso machines. He also works on cars and computers in his spare time. He brings an engineering mindset to every task, and obsessively tries to come up with ways to keep your espresso machine running longer.

  • Specialized Skill

    Espresso Resource NW does not repair shavers, vacuums, or toasters. We repair Espresso Machines. And we do it very well. We’re an authorized Service Center specializing in fully-automatic and semi-automatic home espresso machines for Jura, Saeco, Gaggia, Solis, Delonghi Super Automatic and Rancilio, and others (please see our FAQs for the complete list). We could choose other brands to repair but we’re good at what we do and have chosen to specialize in these brands alone to service, sell and repair.

Excellent Customer Service

You can expect great service when you send your machine to Espresso Resource NW. Your machine will be repaired to the highest standard, for a fair price, with clear communication every step of the way.

Easy Shipping

We offer free shipping within the contiguous United States on all parts and used/refurbished machine orders over $99, and discounted shipping for Alaska and Hawaii.
Parts and accessories are charged a simple $7.95 flat rate ($14.95 for AK and HI) for orders under $99.

Discounted UPS shipping is available for sending in and receiving back your machine for repair, please send us the box measurements and your return address by email to receive a prepaid shipping label.

Machine Packing Guidance

We provide easy how-to-ship instructions on our Repairs and Service page, including a video on how to prep your machine before boxing it up, as well as discounted shipping rates for sending in your machine. Your espresso machine out of service is hassle enough, we want your repair to be the easy part.

Expert Support

We’ve been exceeding our clients’ expectations servicing, repairing and selling espresso machines since 1997. That means you can trust you’ll receive quality repair and customer service at Espresso Resource NW.