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Espresso Resource NW, Inc.
Espresso Resource NW, Inc.
59 Google reviews
Jesus Real
Jesus Real
February 10, 2023.
Always the best service!
V.K. Sánchez
V.K. Sánchez
February 10, 2023.
Great service! Was a quick repair, owner knew exactly what was wrong right away. Glad to be using my Starbucks Barista espresso machine again.
Radu T.
Radu T.
December 30, 2022.
27$ for replacing my espresso piston with a clean one and teaching me maintenance on a Delonghi Portland people didn’t have parts for? 6/5 stars
michael dunn
michael dunn
June 9, 2022.
Refurbished my 13 year oldJura C9 for a fair price and didn't need to ship it and pay much more. Was leaking and I decided for a complete rebuild rather than just have the leak fixed for less cost.
James Crouse
James Crouse
June 1, 2022.
I took my machine there several times over the years and then I believe they changed hands. Communication is good but they do not service my Gaggia Platinum anymore so I will need to look elsewhere for service. Search engines say they service Gaggia, so my advice is to call and verify if they service Gaggia or your individual model. Otherwise, I would recommend them if they service your particular model.
C G
C G
May 1, 2022.
I have been going to Espresso Resource NW for 4 or 5 years! I won’t go anywhere else because they are always friendly and professional! They always take care of my Gaggia espresso machine for a MORE THAN FAIR PRICE! You cannot beat their customer service and work! A lot of businesses could learn from this place because they do quality work and provide a great experience from the initial time you leave your machine up to the end when you pick up your machine to take it home! Turn around time is great! The last time in April 2022 he looked over the machine as I was filling out my contact info and found the issue on the spot! He knows his stuff!! The machine worked like new again on the spot after he worked his magic in less than 5 minutes!! He noticed the water tank was dripping quite a bit when he filled it and replaced the o-ring! This place just always goes above and beyond and their customer service, honesty, and great work is good to see has helped their business grow from having a few machines to work on to now having shelf after shelf FULL of machines people bring in to get serviced/fixed!
Jon F
Jon F
April 28, 2022.
I have had great service from ER-NW for a few years now. Both the past owner Darrin and now (since 2018) current owner Joe have been very honest about evaluating the condition of my 2011 Delonghi (DL) fully-automatic machine. (I mention Darrin because I think Joe has totally carried the torch from Darrin in continuing excellent, good value service.) Joe has communicated what does and doesnt need attention for repairs and I appreciate his honestly that has helped saved me money. Joe's work is excellent and his repair and shipping rates (I am in San Francisco and ship my machine to him) are both very reasonable and much cheaper than my local San Francisco Bay Area authorized Delonghi repair shops. On the contrary, both my local SF shops and Delonghi factory repair service have always quoted me inflated rates even for simple/minor repairs. Thus, even considering the UPS shipping, it has been very cost effective for me to ship my machine to ER-NW. Moreover, Joe also has had the reasonably priced, necessary replacement DL parts on hand for my machine. I highly wholeheartedly recommend ER-NW, esp for Delonghi machines. He well deserves 5-stars!
Myron Reyes
Myron Reyes
February 10, 2022.
Joe got my Gaggia Brera back up and running after getting all the red lights on. So happy to have found Joe and his repair shop. Accurate timeframes and great updates to let me know when it would be fixed. If you have a machine that needs repair, I highly recommend Joe!
Jacques Diano
Jacques Diano
January 22, 2022.
My old Starbucks is Venzia decided to hemorrhage water out the top one morning. After a quick google search expecting to have to take it to Portland I was pleasantly surprised to find Espresso Resource local. After reading up about Joe on his page I decided to give him a call. So glad I did. Super nice guy. His shop is in an independent business complex. Google maps found him easy. Siri goofed. Either way I am very glad to have met him and he will have my business from now on
Lee Stycket
Lee Stycket
January 13, 2022.
Dealing with Darin at Espresso NW is always a pleasure as they “know things”! And never fail to solve my issues

Exceeding expectations since 1997, Espresso Resource NW can repair and service your espresso machine.

Espresso Resource NW is your expert espresso machine repair facility. We are a factory-authorized service center for Saeco, Gaggia, DeLonghi, Rancilio, and Pasquini, and we also service Jura models and most high-end semi-automatic machines. Our service department is well equipped to offer you the shortest possible turn-around time for your espresso machine repairs. We understand what it means to be without espresso in your home. We get it.; No worries, we’ll have your machine fixed and shipped in no time.

Doesn’t matter where you bought your machine, where you live or how long you’ve had it, our professional and courteous staff will exceed your expectations every time.

  • Personal Touch

    Fill out the convenient form on our Service & Repairs page and our expert tech will give you the closest possible estimate. Or text Joe directly at 360-567-0547 to get espresso machine support. No automated system to spend all day going through. You will get a HUMAN on the other end. That is, unless I have my hands full with a repair. But rest assured, I’m great about getting back to you in a timely fashion, at least within 1 business day. Or stop by in person during business hours, I love visitors!

  • Expert Staff

    Joe has been an equipment technician for over 17 years, repairing everything from robotics, military guidance systems, electrochemistry instruments, plasma etch systems, and now espresso machines. He also works on cars and computers in his spare time. He brings an engineering mindset to every task, and obsessively tries to come up with ways to keep your espresso machine running longer.

  • Specialized Skill

    Espresso Resource NW does not repair shavers, vacuums, or toasters. We repair Espresso Machines. And we do it very well. We’re an authorized Service Center specializing in fully-automatic and semi-automatic home espresso machines for Jura, Saeco, Gaggia, Solis, Delonghi Super Automatic and Rancilio, and others (please see our FAQs for the complete list). We could choose other brands to repair but we’re good at what we do and have chosen to specialize in these brands alone to service, sell and repair.

Excellent Customer Service

You can expect great service when you send your machine to Espresso Resource NW. Your machine will be repaired to the highest standard, for a fair price, with clear communication every step of the way.

Easy Shipping

We offer free shipping within the contiguous United States on all parts and used/refurbished machine orders over $99, and discounted shipping for Alaska and Hawaii.
Parts and accessories are charged a simple $7.95 flat rate ($14.95 for AK and HI) for orders under $99.

Discounted UPS shipping is available for sending in and receiving back your machine for repair, please send us the box measurements and your return address by email to receive a prepaid shipping label.

Machine Packing Guidance

We provide easy how-to-ship instructions on our Repairs and Service page, including a video on how to prep your machine before boxing it up, as well as discounted shipping rates for sending in your machine. Your espresso machine out of service is hassle enough, we want your repair to be the easy part.

Expert Support

We’ve been exceeding our clients’ expectations servicing, repairing and selling espresso machines since 1997. That means you can trust you’ll receive quality repair and customer service at Espresso Resource NW.