Hi, my name is Joe Cross, and I’m the owner and sole employee of Espresso Resource Northwest in Vancouver, Washington. I’ve spent most of my life fixing machines and computers. I first started out doing this as a hobby, made it my career in the US Navy for 6 years, then several more years since then repairing industrial equipment. All told, I’ve tallied up roughly 16 years of experience as a professional electronics and equipment technician, and am now using that knowledge and experience to continue Espresso Resource Northwest’s history of fixing your espresso machine the right way.

Here at Espresso Resource NW, we take good old customer service back to its roots: the customer is always right. One interaction and you’ll feel you’ve stepped back in time, back to when you trusted that that person behind the counter wasn’t going to rip you off. That’s the Espresso Resource NW way. Back in the day when you got the personal approach. A return phone call within 24 hours. Clear, transparent communication. You’ll know what it’s going to cost, you’ll know when it’ll arrive. And you can also trust that the experience will exceed your expectations. Every time.

Don’t worry. We understand what a day without your espresso maker means. We get it. (And you’ll get it soon, we promise.)

Authorized Service Center for:

• Delonghi
• Saeco
• Philips
• Gaggia
• Solis (fully automatic models only)
• Spidem
• Starbucks
• Pasquini
• Rancilio

We also service these brands:

• Jura
• ECM/Rocket
• Izzo
• Expobar
• Quickmill

and many other brands. If you don’t see your machine brand please email to see how we can help you.