Repairs & Service

  • STEP 1: Fill out service request form

    1. Download and print form (below)
    2. Follow instructions for form and fill in info
    3. Place in shipping box to Espresso Resource NW

    Service Request Shipping Form

    Service request form

  • STEP 2: Pack your espresso machine

    If you don’t have the original box or don’t feel like you can package the machine yourself we recommend that you take it to a UPS-STORE and they will package it and take care of the shipment for you.

    Before shipping:
    Be sure to remove all water, grounds, and beans to prevent further damage to your machine. See video above to see how to prepare your machine for shipping.

  • STEP 3: Ship your machine

    _
    Ship it to:

    Espresso Resource NW
    5305 NE 121st Ave
    Suite 305
    Vancouver, WA 98682
    Attn: Joe Cross

    NEW!! *To take advantage of our reduced UPS shipping rates, email the dimensions and weight of your boxed machine, as well as your address, to service@espressoresourcenw.com, and we will email you a UPS Ground shipping label. Shipping charges will be applied to your final repair bill.

    Once we receive your machine, we will give it a full tear-down and diagnostics, and contact you with an estimate for the needed repairs, and any recommended additional services. There is no charge for this estimate or initial testing!

    Sit back and relax and trust your machine is in good hands.

Repair Information

Repair Status

Enter the tracking number for your repair below. In most cases, this is the phone number you provided when you dropped off or mailed in your machine, but if we gave you a different number to use, use that instead. All machines are looked at in the order received, and during busy periods this can cause a significant delay that we apologize for but is nonetheless beyond our control. Thank you for your patience. To see how long the estimated wait is for newly received repairs, enter the number 123 in the search box.
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