Repairs & Service

  • STEP 1: Fill out service request form

    1. Download and print form (below)
    2. Follow instructions for form and fill in info
    3. Place in shipping box to Espresso Resource NW

    Service Request Shipping Form

    Service request form

  • STEP 2: Pack your espresso machine

    If you don’t have the original box or don’t feel like you can package the machine yourself we recommend that you take it to a UPS-STORE and they will package it and take care of the shipment for you.

    Before shipping:
    Be sure to remove all water, grounds, and beans to prevent further damage to your machine. See video above to see how to prepare your machine for shipping.

  • STEP 3: Ship your machine

    _
    Ship it to:

    Espresso Resource NW
    5305 NE 121st Ave
    Suite 305
    Vancouver, WA 98682
    Attn: Joe Cross

    NEW!! *To take advantage of our reduced UPS shipping rates, email the dimensions and weight of your boxed machine, as well as your address, to service@espressoresourcenw.com, and we will email you a UPS Ground shipping label. Shipping charges will be applied to your final repair bill.

    Once we receive your machine, we will give it a full tear-down and diagnostics, and contact you with an estimate for the needed repairs, and any recommended additional services. There is no charge for this estimate or initial testing!

    Sit back and relax and trust your machine is in good hands.

Track Your Repair

Repair Status

Enter the phone number you gave us (numbers only, no spaces) to check the status of your repair. If you provided multiple phone numbers, only one of them will work in this form. All machines are looked at in the order received; thank you for your patience. Please allow up to 24 hours for newly received machines to be loaded into this database. To check our current turnaround time, enter the number 123 in the search box. Results will appear above this message.
Fill out my online form.

Due to extremely high demand for repairs, our current estimated turnaround time is 3 weeks. If you would like to reduce the amount of time your machine is in the shop, you can pre-schedule a day to drop off your machine by emailing us at service@espressoresourcenw.com or text 360-567-0547. We will hold your place in line and you can drop off closer to the date it will be repaired.