Drip coffee machines, or combination espresso/drip coffee machines
Commercial espresso machines (even if you’re using it at home)
Any machine that doesn’t operate on 120V power, with the exception of imported machines that can run with a step up transformer
If you are local to the Vancouver, WA area, you can drop off your machine any time during business hours. Otherwise, please follow the steps below to ship it to us.
STEP 1: Fill out service request form
Download and print form (below)
Follow instructions for form and fill in info
Place in shipping box to Espresso Resource NW
Service Request Shipping Form
STEP 2: Pack your espresso machine
If you don’t have the original box or don’t feel like you can package the machine yourself we recommend that you take it to a UPS-STORE and they will package it and take care of the shipment for you. *Make sure the employee packing your machine is aware that it is extremely fragile. You may need to pay extra for “fragile” service.
Please only use the following materials for packing your machine, otherwise it may arrive damaged: Packing peanuts, bubble wrap (1/2″ or 3/8″), kraft paper, molded styrofoam/Instapak. **Starch packing peanuts are water soluble and MUST be isolated from sources of moisture (e.g. by placing your machine in a sealed plastic bag before packing).
Be sure to remove all water, grounds, and beans to prevent further damage to your machine. If there is a water filter installed in the tank, please remove it and keep it at home, otherwise the filter will bounce around in the reservoir and cause damage. If your machine has a detachable power cord, please disconnect it from the machine to prevent stress damage to the socket. Watch video below to see how to prepare your machine for shipping.
STEP 3: Ship your machine
Ship it to:
Espresso Resource NW
5305 NE 121st Ave
Vancouver, WA 98682
To take advantage of our reduced UPS shipping rates, email the size of the shipping box, as well as your return shipping address, to [email protected], and we will email you a UPS Ground shipping label. Shipping charges will be applied to your final repair bill.
Once we receive your machine and it has made it to the head of the line, we will give it a full tear-down and diagnostics, and contact you with an estimate for the needed repairs, and any recommended additional services. There is no charge for this estimate or initial testing!