If you are local to the Vancouver, WA area, you can drop off your machine any time during business hours. Otherwise, please follow the steps below to ship it to us.

***PLEASE READ: Do not ship the following models (local drop-off service only):

-Saeco Incanto Classic

-Saeco Incanto Deluxe

-Saeco Incanto Sirius

-Saeco Royal (all versions)

-Saeco Magic (all versions)

-Gaggia Titanium

These models have an extremely high chance of getting broken in transit, and we cannot accept liability for shipping them. If you ship one of these machines to us, it will either be returned to you as-is or recycled, at your discretion. You are solely responsible for filing any carrier damage claims resulting from shipping one of these models.

1. Download and print form (below)
2. Follow instructions for form and fill in info
3. Place in shipping box to Espresso Resource NW

Service Request Shipping Form

If you don’t have the original box or don’t feel like you can package the machine yourself we recommend that you take it to a UPS-STORE and they will package it and take care of the shipment for you. *Make sure the employee packing your machine is aware that it is extremely fragile. You may need to pay extra for “fragile” service.

Please only use the following materials for packing your machine, otherwise it may arrive damaged: Packing peanuts, bubble wrap (1/2″ or 3/8″), kraft paper, molded styrofoam/Instapak. **Starch packing peanuts are water soluble and MUST be isolated from sources of moisture (e.g. by placing your machine in a sealed plastic bag before packing).

Before shipping:
Be sure to remove all water, grounds, and beans to prevent further damage to your machine. If there is a water filter installed in the tank, please remove it and keep it at home, otherwise the filter will bounce around in the reservoir and cause damage. If your machine has a detachable power cord, please disconnect it from the machine to prevent stress damage to the socket. Watch video below to see how to prepare your machine for shipping.

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Ship it to:

Espresso Resource NW
5305 NE 121st Ave
Suite 305
Vancouver, WA 98682

To take advantage of our reduced UPS shipping rates, email the size of the shipping box, as well as your return shipping address, to [email protected], and we will email you a UPS Ground shipping label. Shipping charges will be applied to your final repair bill.

Once we receive your machine and it has made it to the head of the line, we will give it a full tear-down and diagnostics, and contact you with an estimate for the needed repairs, and any recommended additional services. There is no charge for this estimate or initial testing!

You can keep track of the progress of your repair on the following page: https://espressoresourcenw.com/track-your-repair/  (Please allow up to 24 hours after receipt for it to be added to the database)

*If the required repairs will be under $150 (not including shipping), we will complete the work without prior authorization.

Sit back and relax and trust your machine is in good hands.